Frequently Asked Questions
Everything you need to know about your Bathu journey.
How do I determine my correct shoe size?
Our sneakers generally fit true to size. We recommend checking our detailed size guide on each product page, which includes measurements in centimeters to ensure the perfect fit for your feet.
What is the standard shipping timeframe?
Standard delivery typically takes 3 to 5 business days for urban areas and up to 7 business days for outlying regions. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for unworn sneakers in their original packaging. You can exchange your pair for a different size or request a full refund, provided the items are in resalable condition.
How should I clean and maintain my Bathu sneakers?
To preserve the quality of the materials, we recommend using a soft brush and specialized sneaker cleaner. Avoid machine washing or harsh chemicals, and always allow your sneakers to air dry away from direct sunlight.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), as well as secure instant EFT options and popular buy-now-pay-later services available at checkout.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery times vary by country and will be calculated automatically during the checkout process.